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Admission Line 888-255-9280

At Jackson House, our clients' health and well-being is our number one priority. We are taking every precaution necessary to help keep our clients and staff healthy and safe during this ongoing pandemic. 

We've started treating our facilities with TruClean, a surface cleaning treatment that helps provide additional protection against germs on surfaces even between routine cleanings. For more information about TruClean, visit their website

Other measures we are taking to help protect our clients and staff:
  • Limiting visitation times (please call our office for more information)
  • Maintaining proper social distancing with all activities
  • Requiring face coverings for anyone who enters or resides in the facility when in public spaces
  • Temperature screenings
  • Regular health screenings for clients and staff by our nursing staff and physicians

Visitation Updates

We have made recent updates to our visitation policies. Please review the new updates below. 

General Visitation Requirements

  • All visitors will be screened for fever and COVID-19 symptoms, will be required to wear a face mask and will be required to wash their hands or use an alcohol-based hand sanitizer upon entering the facility regardless of vaccination status.
  • Any visitor reporting or showing COVID-19 symptoms will be excluded from visiting.
  • Visitors must maintain social distancing of least six (6) feet apart from others.

Physical Touch

  • If you and your visitor are fully vaccinated, you may touch or hug.
  • You and your visitor still need to wear a face covering and wash your hands or use an alcohol-based hand sanitizer before and after contact.
  • If your visitor is fully vaccinated, they should present their COVID-19 Vaccination Record Card to the facility staff at the time they are screened.

Indoor Visitation

  • Indoor visitation is allowed.
  • Clients and visitors must keep at least six (6) feet apart from each other, unless you are both fully vaccinated.
  • Clients and visitors must also wear a face covering.

Outdoor Visitation

  • Outdoor visits are safer and preferred.
  • Clients and visitors must keep at least six (6) feet apart from each other, unless you are both fully vaccinated.
  • Clients and visitors must also wear a face covering.

Virtual Visitation

  • Jackson House provides assistance in arranging alternative communication for visitors such as phone calls, video calls, and online communications.

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As the situation with the coronavirus continues to evolve, it is unsettling. Understandably, you are probably worried about your health, your loved ones and what may happen next. This can take a toll on your mental health. The entire team at Jackson House is here to help support you during this difficult time. We’ve curated our favorite resources and articles to help you prioritize your mental health amid this pandemic. Please check back frequently for more updates and inspiration from our team.

It's time to feel better

We are here to help and we are in-network with most insurance providers. Call us for a free and confidential consultation.

If you’re a provider and need to send us information on a client, please feel free to fax us at 619-303-7044. If you need help immediately, call our 24-hour crisis line at 1-800-766-4274. If you have a medical emergency, call 911. Jackson House is licensed by the State of California Community Care Licensing Division and certified by the Department of Health Care Services. We are also CARF Accredited. If you have any client or quality of care concerns, please reach out to us at (888) 255-9280. If your concerns need further attention, you can contact the Department of Public Health at 619-278-3700 or the Community Care Licensing Division at 1-844-538-8766.